0333 772 0692

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SME Campaign 1

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Let’s face it, answering calls all day is not your main job. You create, build, fix, design, or generally geek out on whatever it is your business specialises in. So when you hand over your business calls to someone else you need to be confident that they are 100% professional, capable, affordable, and know how to use good, old-fashioned common sense while you get on with your work.

The Factotum Call Handling Team has been supporting some of our small business owners for over 13 years! Allow us to use our extensive experience for you.

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“Factotum provide us with an invaluable service, the team are great and they ensure we never miss a call! A fantastic service by fantastic people.”
Exact Outsourcing

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Here’s how it works:

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1. A member of our call answering team will either speak with you over the phone or meet in person to go over the ins and outs of your business. Everything from staff details to the colour of your front door.

2. We use this information to create a personalised profile then go over the brief process of how to divert your phones.

3. We test all your specified message sending options and transfer lines.

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If your SME business needs a bit more than simple message taking, we’re ready for you! This could include...

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Logging into your CRM to complete a “Customer Form”

Logging support calls for your technical team

Registration of candidates for upcoming training courses or events

Processing of payments via your secure online terminal

Diary management

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“Factotum play a massive role and are a big part of our team”
Printing.com

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Require a service not listed above, like short-term cover? Just ask...

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Classic
Call Answering

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£39.95

/ Month

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One Off Set Up Fee From £50

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Call Charge
£1.00 Per Call

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About Our Call Answering Service

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Telephone Call
Answering Service

Have Questions?
Call us 0333 772 0692

or Request a Call Back
[formidable id=3]

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This service carries a minimum 30-day contract, after which time we require a month’s notice to terminate.
All prices listed are exclusive of VAT and are subject to change.

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Businesses with call volumes of 75 or more per month may be eligible for reduced per call rates. Please contact us for an individual quote.

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Again, if we have not listed a service your business requires, please ask… We would be happy to build a bespoke package just for you.

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“Having a dedicated call answering service specifically designed for start up businesses has given me the opportunity to portray a professional business image in a cost-effective way”
Safeclean Cambridge

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Frequently Asked Questions

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Yep! There may be some training of the team required if you need a more in-depth service, but we are happy to shift and change as your business grows.

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Direct Debits are preferred, but we also accept one off credit card payments for short term clients and BACS

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If you are diverting your mobile or a BT phone line, here is a pdf of how to divert. If you have a VoIP or cloud based phone system, let’s chat. 0333 772 0692. There’s quite an array of how these systems work, so it’s best if we work it out together.

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A highly trained team based in Cambridgeshire does all the call answering and diary management. Feel free to pop 'round for a cuppa' and meet the team if you’re in the area!

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Virtual Reception is simple. In short, you ask your phone provider to send calls to us on your designated divert number, then we answer as if we work for you. From there we can send texts, emails, or transfer calls as you need. Easy-peasy.

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Factotum prides itself on being 100% PCI compliant. This means all our call handlers keep their handbags and mobiles in a locker outside of the main office, and most of our staff have been with us for 10+ years. We trust them implicitly to keep your calls confidential and well-managed.

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Within our contact centre we do not rely on third party voice over IP (VoIP) systems. We have installed our own dedicated telephone system utilising PSTN services. This means that when we talk to your customers we don’t sound like we’re using two tins and a piece of string!

We don’t rely on inferior broadband either. We have also installed a dedicated fibre optic data circuit. This circuit is not shared with most of the local town; in fact it’s not shared with anyone. And BT guarantees 99.9% uptime on the line. This means that if we do access your CRM or database we won’t be continually losing connection and asking your customers to “Please hold the line sir!”

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We believe that Factotum Ltd is perfect for you call answering requirements, but here’s why you should believe in us too:

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All your messages will be sent to you in real-time, so as soon as your caller hangs up, you know they tried to get in touch. You decide whether you would like to receive your messages via email or SMS so you can stay up to date wherever you are.

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We talk with you about what you need to get out of each call and will build you a bespoke script based on the information you give us. You can make as many changes as you need to your script to make sure we get it right.

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Yes. You simply set up a divert to a new number we provide you with and all the calls to your existing number will come through to us.

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More questions? Aren't you a curious one... Contact us here.

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CONTACT US
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Green Road
Newmarket
Suffolk
CB8 9WT
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In order to support our continued growth Factotum received a grant through the New Anglia Small Grant Scheme, which is part funded by the European Regional Development Fund.
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