0333 772 0692
We all need a break sometimes! For the self employed or small business partnerships that can simply mean letting the phone go straight to voicemail and you not replying for a week or 2. Or maybe a key person in your larger business is going away and there is nobody else to answer the phones.
That is potential commercial suicide for your business reputation and turnover. Think about your average value sales enquiry and how much revenue you could loose if you had 5 or 10 new business enquiries while you are away for a week or two. Our Holiday Cover answering service is there to protect your interests and represent your business while you are 'on the beach'.
Just used them whilst on holiday for the first time. Set me up in 24 hours, so far really great service.
I take this opportunity to say thank you to your team for the service for so many years and I can say that this was the best company I could find out of so many other similar service providers
Factotum offers an excellent telephone answering service. During our busy periods, if all our staff are engaged on the telephone speaking with clients, we can be assured that any additional calls will be answered by Factotum.
We know that all calls will be answered promptly, professionally and we receive the enquiry details within minutes which then deal with. This gives us total peace of mind that all our calls are answered and handled professionally and nothing is missed.
The insurance broking network is a complex communications system between customers, brokers, broker support team, and insurers. It is essential that we remain in contact with all elements at all times to ensure that we provide an excellent customer service.
That is why we can always rely on Factotum to provide us with a quality holiday telephone answering service to ensure that we always remain in contact, with no breaks in the chain. Not only can we keep our existing customers satisfied, but it also gives us the opportunity to know that new prospective customers are dealt with professionally and courteously. We therefore have no hesitation in recommending Factotum’s services to all who may need them.
To divert your calls to Factotum, simply follow the instructions below and dial the appropriate numbers / keys into your Handset.
Remember, you can divert any phone (landline OR mobile) to Factotum.
Yes. You simply set up a divert to a new number we provide and answer in your company name. All the calls to your existing number will come through to us.
Yes! We are happy to shift and change your Virtual Receptionist Service as your business grows. There may be some training of the team required if you need a more in-depth service.
Yes! We are happy to shift and change your Virtual Receptionist Service as your business grows. There may be some training of the team required if you need a more in-depth service.
Factotum Ltd has been providing a Telephone Answering Service since 2003 and is perfect for your call answering requirements. As part of our services our clients value…
Within our contact centre we do not rely on third party voice over IP (VoIP) systems. We have installed our own dedicated telephone system utilising PSTN services. This means that when we talk to your customers we don’t sound like we’re using two tins and a piece of string!
We don’t rely on inferior broadband either. We have also installed a dedicated fibre optic data circuit. This circuit is not shared with most of the local town; in fact it’s not shared with anyone. And BT guarantees 99.9% uptime on the line. This means that if we do access your CRM or database we won’t be continually losing connection and asking your customers to “Please hold the line sir!”
We talk with you about what you need to get out of each call and will build you a bespoke script based on the information you give us. You can make as many changes as you need to your script to make sure your calls are being answered correctly.
Our Short Term Telephone Answering Service is simple. In short, we show you the easy step to divert your calls to the unique number we provide you. We answer the calls in your company name, as if we work for you. We then either send you a text, email or transfer the call as you prefer.
Our Virtual Receptionist Service is simple. In short, we show you the easy step to divert your calls to the unique number we provide you. We answer the calls in your company name, as if we work for you. We then either send you a text, email or transfer the call as you prefer.
Our Telephone Answering Service is simple. In short, we show you the easy step to divert your calls to the unique number we provide you. We answer the calls in your company name, as if we work for you. We then either send you a text, email or transfer the call as you prefer.
Factotum prides itself on being 100% PCI compliant. This means all our call handlers keep their handbags and mobiles in a locker outside of the main office. Most of our staff have been with us for 10+ years. We trust them implicitly to keep your calls confidential and well-managed.
All of your messages will be sent to you in real-time, so as soon as your caller hangs up, you will know they tried to get in touch. You decide whether you would like to receive your messages via email or SMS Text so you can stay up to date wherever you are.
A highly trained Telephone Answering Service team based in Cambridgeshire does all the call answering and diary management. Feel free to pop ’round for a cuppa’ and meet the team if you’re in the area!
Yes you can keep your existing telephone number. You simply set up a divert to a new number we provide and answer in your company name. All the calls to your existing number will come through to us.
Direct Debits are preferred, but we also accept one off credit card payments for short term clients and BACS
Yes! We are happy to shift and change your Telephone Answering Service as your business grows. There may be some training of the team required if you need a more in-depth service.
