0333 772 0692

Holiday Cover Service

Holiday Cover

We all need a break sometimes! For the self employed or small business partnerships that can simply mean letting the phone go straight to voicemail and you not replying for a week or 2. Or maybe a key person in your larger business is going away and there is nobody else to answer the phones.

That is potential commercial suicide for your business reputation and turnover. Think about your average value sales enquiry and how much revenue you could loose if you had 5 or 10 new business enquiries while you are away for a week or two. Our Holiday Cover answering service is there to protect your interests and represent your business while you are 'on the beach'.

Holiday Cover Service

£39.95
per month
No set up fee
£1.25 per message
Mon-Fri 8.30am-5.30pm

About Our Holiday Cover Service

Message Taking Service Only
Minimum term = 1 month
Set Up Fees Waived
Messages relayed by text (10p) or email (Free)
Here’s how it works:

1. A member of our Telephone Answering Service team will either speak with you over the phone or meet in person to go over the ins and outs of your business. Everything from staff details to the colour of your front door.

2. We use this information to create a personalised profile then go over the brief process of how to divert your phones.

3. We test all your specified message sending options and transfer lines.
If your business needs a bit more than our telephone answering service, we’re ready for you! This could include…

Logging into your CRM to complete a “Customer Form”

Logging support calls for your technical team

Registration of candidates for upcoming training courses or events

Processing of payments via your secure online terminal

Diary management

Lift Off Cleaning

Holiday and Short Term

Just used them whilst on holiday for the first time. Set me up in 24 hours, so far really great service.

Joe Nicholson

Visionsys

Answering Service

I take this opportunity to say thank you to your team for the service for so many years and I can say that this was the best company I could find out of so many other similar service providers

Abhay Tijare

The Business Machine Company

Divert on busy

Factotum offers an excellent telephone answering service. During our busy periods, if all our staff are engaged on the telephone speaking with clients, we can be assured that any additional calls will be answered by Factotum.

We know that all calls will be answered promptly, professionally and we receive the enquiry details within minutes which then deal with. This gives us total peace of mind that all our calls are answered and handled professionally and nothing is missed.

Martyn Hazelwood

Real Insurance Solutions

Holiday and Short Term

The insurance broking network is a complex communications system between customers, brokers, broker support team, and insurers. It is essential that we remain in contact with all elements at all times to ensure that we provide an excellent customer service.
That is why we can always rely on Factotum to provide us with a quality holiday telephone answering service to ensure that we always remain in contact, with no breaks in the chain. Not only can we keep our existing customers satisfied, but it also gives us the opportunity to know that new prospective customers are dealt with professionally and courteously. We therefore have no hesitation in recommending Factotum’s services to all who may need them.

Philip May
How to Divert your calls to Factotum?

To divert your calls to Factotum, simply follow the instructions below and dial the appropriate numbers / keys into your Handset.

  • To divert when ENGAGED dial:
    *67* (your factotum divert number) #
    To cancel dial #67#
    Note: *67* can be left on permanently to ensure that a caller never receives an engaged tone.
  • To divert calls UNANSWERED after 15 seconds dial:
    *61* (your factotum divert number) #
    To cancel dial #61#
    Note: *61* can be left on permanently to ensure that calls are divert in unanswered for 11 rings.
  • To divert ALL calls dial:
    *21* (your factotum divert number) #
    To cancel dial #21#
    Note: *21* overrides *67* & *61*, however when it is cancelled *67* & *61* remain active.

Remember, you can divert any phone (landline OR mobile) to Factotum.

Can I Keep My Existing Number With A Virtual Receptionist Service?

Yes. You simply set up a divert to a new number we provide and answer in your company name. All the calls to your existing number will come through to us.

Why Choose Factotum for My Virtual Receptionist Service?

Yes! We are happy to shift and change your Virtual Receptionist Service as your business grows. There may be some training of the team required if you need a more in-depth service.

Can I Change My Virtual Receptionist Service Package At Any Time?

Yes! We are happy to shift and change your Virtual Receptionist Service as your business grows. There may be some training of the team required if you need a more in-depth service.

Why Choose Factotum for My Telephone Answering Service?

Factotum Ltd has been providing a Telephone Answering Service since 2003 and is perfect for your call answering requirements. As part of our services our clients value…

  • Our commitment to a partnership approach.
  • The ‘Full Call’ ownership and management by each of our in-house call team professionals.
  • Our commitment to service delivery – All of our team has either achieved or is working
    towards customer
    service/management NVQ’s.
  • Our unique and fair pricing structure that includes a fixed monthly fee together with calls
    charged on an individual basis.
  • Our Director level involvement and support.
What Kind Of Tech Are We Working With?

Within our contact centre we do not rely on third party voice over IP (VoIP) systems. We have installed our own dedicated telephone system utilising PSTN services. This means that when we talk to your customers we don’t sound like we’re using two tins and a piece of string!

We don’t rely on inferior broadband either. We have also installed a dedicated fibre optic data circuit. This circuit is not shared with most of the local town; in fact it’s not shared with anyone. And BT guarantees 99.9% uptime on the line. This means that if we do access your CRM or database we won’t be continually losing connection and asking your customers to “Please hold the line sir!”

My Calls Are Complicated. How Can I Be Sure You’re Taking The Right Information?

We talk with you about what you need to get out of each call and will build you a bespoke script based on the information you give us. You can make as many changes as you need to your script to make sure your calls are being answered correctly.

How Does a Short Term Telephone Answering Service Work?

Our Short Term Telephone Answering Service is simple. In short, we show you the easy step to divert your calls to the unique number we provide you. We answer the calls in your company name, as if we work for you. We then either send you a text, email or transfer the call as you prefer.

How Does A Virtual Receptionist Service Work?

Our Virtual Receptionist Service is simple. In short, we show you the easy step to divert your calls to the unique number we provide you. We answer the calls in your company name, as if we work for you. We then either send you a text, email or transfer the call as you prefer.

How Does A Telephone Answering Service Work?

Our Telephone Answering Service is simple. In short, we show you the easy step to divert your calls to the unique number we provide you. We answer the calls in your company name, as if we work for you. We then either send you a text, email or transfer the call as you prefer.

How Secure Is My Client Information?

Factotum prides itself on being 100% PCI compliant. This means all our call handlers keep their handbags and mobiles in a locker outside of the main office. Most of our staff have been with us for 10+ years. We trust them implicitly to keep your calls confidential and well-managed.

How Do I Receive My Messages?

All of your messages will be sent to you in real-time, so as soon as your caller hangs up, you will know they tried to get in touch. You decide whether you would like to receive your messages via email or SMS Text so you can stay up to date wherever you are.

Who Answers My Calls?

A highly trained Telephone Answering Service team based in Cambridgeshire does all the call answering and diary management. Feel free to pop ’round for a cuppa’ and meet the team if you’re in the area!

Can I Keep My Existing Number With A Telephone Answering Service?

Yes you can keep your existing telephone number. You simply set up a divert to a new number we provide and answer in your company name. All the calls to your existing number will come through to us.

What Methods Of Payment Are Accepted?

Direct Debits are preferred, but we also accept one off credit card payments for short term clients and BACS

Can I Change My Telephone Answering Service Package At Any Time?

Yes! We are happy to shift and change your Telephone Answering Service as your business grows. There may be some training of the team required if you need a more in-depth service.

Contact Us
CONTACT US
Factotum Limited
6 The old Railway Station
Green Road
Newmarket
Suffolk
CB8 9WT
FOLLOW US
SUPPORTED BY
In order to support our continued growth Factotum received a grant through the New Anglia Small Grant Scheme, which is part funded by the European Regional Development Fund.
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