0333 772 0692
Our Clinic Diary service is specifically for clinical businesses across the medical sector and includes call answering with diary management.
Our call and diary managament team has been supporting businesses since 2003. Patients checking in and out, calls ringing in to confirm or cancel appointments and, bless her, Mrs. Brown can’t find the parking for your practice. Clinics have a frenetic energy that can overwhelm even the best practice manager, so you need to make every moment matter. If you do not need diary management then our standard Telephone Answering service is ideal for you.
After a poor experience with a different VR company it was suggested I try Factotum. I asked around and found a few colleagues using them who were pleased and then I found that they also offered a deal for RCOP members so I contacted them.
I received a prompt call back for an initial conversation and was soon signing up. The detail that Factotum require in order to manage your phone lines is excellent. I really felt that they were getting to know my business properly.
When I ask for any kind of assistance they respond really quickly and the request is carried out promptly. I am always amazed at well they work with me as I can be forgetful and not always explain what I need well but they always seem to work it out for me. I am getting complements from patients about the team answering the phones.
They are reliable, friendly and efficient. They provide a really good value service. My bills come in 70% cheaper than I have experienced elsewhere but offer 100% of the service. They exceed my expectations daily. I really feel that they have become part of my clinic.
Since we moved to Factotum’s services, I couldn’t be more delighted. Having had a bad experience with another company previously, it was on recommendation that we chose Factotum as our new Virtual Reception providers. So far, our bill is around 1/3 of what it was with our previous company, and the service has been second to none.
Calls have been answered in a very timely manner, and actioned appropriately for our clinic. There have been no issues we have had to raise so far, and the out of hours answerphone is so easy to use.
Our call handlers have done a fantastic job of actioning our waiting list if we have a cancellation. It is a huge relief to me to know that our calls are being handled so well, it lets me relax when I’m not in clinic, and my stress levels are so much lower!
They really know and understand Podiatry, and how our practice management system works. I can’t recommend Factotum highly enough.
To divert your calls to Factotum, simply follow the instructions below and dial the appropriate numbers / keys into your Handset.
Remember, you can divert any phone (landline OR mobile) to Factotum.
Yes. You simply set up a divert to a new number we provide and answer in your company name. All the calls to your existing number will come through to us.
Yes! We are happy to shift and change your Virtual Receptionist Service as your business grows. There may be some training of the team required if you need a more in-depth service.
Yes! We are happy to shift and change your Virtual Receptionist Service as your business grows. There may be some training of the team required if you need a more in-depth service.
Factotum Ltd has been providing a Telephone Answering Service since 2003 and is perfect for your call answering requirements. As part of our services our clients value…
Within our contact centre we do not rely on third party voice over IP (VoIP) systems. We have installed our own dedicated telephone system utilising PSTN services. This means that when we talk to your customers we don’t sound like we’re using two tins and a piece of string!
We don’t rely on inferior broadband either. We have also installed a dedicated fibre optic data circuit. This circuit is not shared with most of the local town; in fact it’s not shared with anyone. And BT guarantees 99.9% uptime on the line. This means that if we do access your CRM or database we won’t be continually losing connection and asking your customers to “Please hold the line sir!”
We talk with you about what you need to get out of each call and will build you a bespoke script based on the information you give us. You can make as many changes as you need to your script to make sure your calls are being answered correctly.
Our Short Term Telephone Answering Service is simple. In short, we show you the easy step to divert your calls to the unique number we provide you. We answer the calls in your company name, as if we work for you. We then either send you a text, email or transfer the call as you prefer.
Our Virtual Receptionist Service is simple. In short, we show you the easy step to divert your calls to the unique number we provide you. We answer the calls in your company name, as if we work for you. We then either send you a text, email or transfer the call as you prefer.
Our Telephone Answering Service is simple. In short, we show you the easy step to divert your calls to the unique number we provide you. We answer the calls in your company name, as if we work for you. We then either send you a text, email or transfer the call as you prefer.
Factotum prides itself on being 100% PCI compliant. This means all our call handlers keep their handbags and mobiles in a locker outside of the main office. Most of our staff have been with us for 10+ years. We trust them implicitly to keep your calls confidential and well-managed.
All of your messages will be sent to you in real-time, so as soon as your caller hangs up, you will know they tried to get in touch. You decide whether you would like to receive your messages via email or SMS Text so you can stay up to date wherever you are.
A highly trained Telephone Answering Service team based in Cambridgeshire does all the call answering and diary management. Feel free to pop ’round for a cuppa’ and meet the team if you’re in the area!
Yes you can keep your existing telephone number. You simply set up a divert to a new number we provide and answer in your company name. All the calls to your existing number will come through to us.
Direct Debits are preferred, but we also accept one off credit card payments for short term clients and BACS
Yes! We are happy to shift and change your Telephone Answering Service as your business grows. There may be some training of the team required if you need a more in-depth service.
