Here are a few ways to get in touch:

Factotum Ltd.

8 Swan Lane Business Park
Newmarket CB8 7FN

0333 772 0692

[email protected]

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Our Top 2 Most Asked Questions

1. Who answers my calls?

Highly trained teams based in Cambridgeshire and Leicestershire. Feel free to pop ‘round for a cuppa’ if you’re in the area!

2. How does it work?

In short, you divert your calls to a designated divert number we supply you with, then we answer as if we work for you. From there we can send texts, emails, or transfer calls as you need.


Still looking for more answers? Try our FAQs below.

By Contact Form

Contact Main


Frequently Asked Questions

Can I Change My Package At Any Time?

Yep! There may be some training of the team required if you need a more in-depth service, but we are happy to shift and change as your business grows.

What Methods Of Payment Are Accepted?

Direct Debits are preferred, but we also accept one off credit card payments for short term clients and BACS

Who Answers My Calls?

A highly trained team based in Cambridgeshire does all the call answering and diary management. Feel free to pop ’round for a cuppa’ and meet the team if you’re in the area!

How Does It Work?

Virtual Reception is simple. In short, you ask your phone provider to send calls to us on your designated divert number, then we answer as if we work for you. From there we can send texts, emails, or transfer calls as you need. Easy-peasy.

How Secure Is Our Client/Patient Information?

Factotum prides itself on being 100% PCI compliant. This means all our call handlers keep their handbags and mobiles in a locker outside of the main office, and most of our staff have been with us for 10+ years. We trust them implicitly to keep your calls confidential and well-managed.

What Kind Of Tech Are We Working With?

Within our contact centre we do not rely on third party voice over IP (VoIP) systems. We have installed our own dedicated telephone system utilising PSTN services. This means that when we talk to your customers we don’t sound like we’re using two tins and a piece of string!

We don’t rely on inferior broadband either. We have also installed a dedicated fibre optic data circuit. This circuit is not shared with most of the local town; in fact it’s not shared with anyone. And BT guarantees 99.9% uptime on the line. This means that if we do access your CRM or database we won’t be continually losing connection and asking your customers to “Please hold the line sir!”

Why Factotum?

We believe that Factotum Ltd is perfect for you call answering requirements, but here’s why you should believe in us too:

  • Our commitment to a partnership approach.
  • Full call ownership and management by Factotum Ltd advisors for all incoming and outgoing calls.
  • Our commitment to service delivery – All of our team has either achieved or is working towards customer service/management NVQ’s.
  • A unique and fair pricing structure that includes a fixed monthly fee together with calls charged on an individual basis.
  • Director level involvement and support.