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**Telephone Answering In A Crisis**

‘Crisis Ready or Crisis Chaos?’ Be it 2-14 day staff isolation periods, lock downs, closures or weather, fire, systems failure or power outage, what happens in your office or reception when there is a staff shortage or a major incident that demands your attention or sends the phones into meltdown? Subscribe to a call management package today and whether we take the calls or not, you will at least be crisis ready!

Complex Telephone Answering

Frontline Reception is for larger companies with 10+ employees. It offers an outsourced company reception service that caters for more complex telephone call handling requirements. This bespoke service can include ecommerce support and/or CRM.



per month

    • One off set up fee from £50
    • Calls charged at 2p per second
    • Mon-Fri 8.30am-5.30pm*
    • *Out Of Hours Option
    • Mon-Fri 5.30pm-8pm +
    • Sat-Sun 9am-5pm
    • One off set up fee from £50
    • £25 per month
    • Call charge 2.5p per second
About Our Outsourced Company Reception Service

Few larger businesses have the same requirements. Due to the nature of your business it’s likely you’ll require something a little different.

The Frontline Reception package offers standard features for a low monthly fee and a number of optional extras to suit your requirements.

Outsourced Reception Service

Have Questions?
Call us 0333 772 0692

or Request a Call Back

Request a Call Back

Services carry a minimum six month contract, after which time we require three month’s notice to terminate.

All prices listed are exclusive of VAT and are subject to change.

Businesses with call volumes of 75 or more per month may be eligible for reduced per call rates. Please contact us for an individual quote.

“The Factotum team have been polite, punctual and accurate in their work. I have no hesitation in recommending them to my contacts.”
Paul Hogden, IT Genetics

Here’s how it works:

1. A member of our call answering team will either speak with you over the phone or meet in person to go over the ins and outs of your business. Everything from staff details to the colour of your front door.

2. We use this information to create a personalised profile then go over the brief process of how to divert your phones.

3. We test all your specified message sending options and transfer lines.

If your business needs a bit more than simple message taking, we’re ready for you! This could include…

Logging into your CRM to complete a “Customer Form”

Logging support calls for your technical team

Registration of candidates for upcoming training courses or events

Processing of payments via your secure online terminal

Diary management

“We have used Factotum for five years now. They are reliable, efficient and the best thing is that our clients experience a seamless service. If you need phone cover, we highly recommend them.”
Kay Buckby, The Development Company

Require a service not listed above, like short-term cover? just ask.

Outsourced Company Reception

Outsource your company reception and reduce costs.

Outsourcing can be a great way to reduce costs while driving customer service. At Factotum, we work with a growing number of companies who have made the decision to outsource their reception facility.

Like any good receptionist our team answer your company calls, take the details of the call and then announce & transfer the caller to the relevant person or department. Alternatively they simply take a message and send an email.

Maybe you just need cover for holidays or lunch breaks.

What about temporary cover? You may wish to take advantage of our Front-line Service in order to support your current receptionist. We can provide a full-time service or just cover busy periods, lunches, holidays and even sickness.

Employing a temp can be time consuming and expensive.

Factotum provide professional front-of house cover without the worry of holidays or sickness. All this means that we are more cost effective & easier to implement than a temp.

Need more information about our Factotum Front-line Reception Service?

For full details of our Front-line Reception service, including charges, simply contact us and by return, we will forward a complete breakdown.

Alternatively we would love to talk to you about your business. Call us for a friendly, no obligation chat on 08000 787 956 or 01638 576402

Again, if we have not listed a service your business requires or still have unanswered questions, please ask.

We would be happy to build a bespoke package just for you.

Outsourced Company Reception