Just a quick note to say thank you so much for the service the team at Factotum provide. I have been stunned at how it has changed the way we work and how much more professional our appearance to customers has become. I was always cautious to give my number out to too many people as I know how annoying it is for customers when I would be on the phone for often over an hour during the day. Not to mention how frustrated I used to get when I could just get on with the task in front of me.
That has all changed now. Not only that but with the form you have designed for your office angels to fill in and email me, I have never had such informed messages of customer details before. It sounds obvious but, often when you are on site and a potential new client rings I don’t always have pen and paper to hand to take down details and I rarely remember at the end of the day that they have called.
With Factotum’s system I get a form with all the contact details on, along with the inquiry emailed to me as it happens. I then have all this information on my phone which I can refer back to at any point. The End of Week email reminding me who has called is also very helpful to stop me forgetting. This is a fantastic service and I plan to continue using yourselves in the future, as this saves a lot of money on employing a secretary. Many Thanks again,