“The insurance broking network is a complex communications system between customers, brokers, broker support team, and insurers. It is essential that we remain in contact with all elements at all times to ensure that we provide an excellent customer service. That is why we can always rely on Factotum to provide us with a quality holiday telephone answering service to ensure that we always remain in contact, with no breaks in the chain. Not only can we keep our existing customers satisfied, but it also gives us the opportunity to know that new prospective customers are dealt with professionally and courteously. We therefore have no hesitation in recommending Factotum’s services to all who may need them.”

• Philip May, Real Insurance Solutions- Cambridge