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We all need a break sometimes! For the self employed or small business partnerships that can simply mean letting the phone go straight to voicemail and you not replying for a week or 2. Or maybe a key person in your larger business is going away and there is nobody else to answer the phones.
That is potential commercial suicide for your business reputation and turnover. Think about your average value sales enquiry and how much revenue you could loose if you had 5 or 10 new business enquiries while you are away for a week or two. Our Holiday Cover answering service is there to protect your interests and represent your business while you are ‘on the beach’.
Factotum offers an excellent telephone answering service. During our busy periods, if all our staff are engaged on the telephone speaking with clients, we can be assured that any additional calls will be answered by Factotum.
We know that all calls will be answered promptly, professionally and we receive the enquiry details within minutes which then deal with. This gives us total peace of mind that all our calls are answered and handled professionally and nothing is missed.
The insurance broking network is a complex communications system between customers, brokers, broker support team, and insurers. It is essential that we remain in contact with all elements at all times to ensure that we provide an excellent customer service.
That is why we can always rely on Factotum to provide us with a quality holiday telephone answering service to ensure that we always remain in contact, with no breaks in the chain. Not only can we keep our existing customers satisfied, but it also gives us the opportunity to know that new prospective customers are dealt with professionally and courteously. We therefore have no hesitation in recommending Factotum’s services to all who may need them.
