Have you created a record of your processing of personal data?
Yes

Please detail the personal data that your service or product collects, stores, processes or has access to.
Factotum Ltd processes and retains details within our Call Handling database, including but not limited to, client name, company name, company contact details (address, email address and phone number/s), contact details (phone number/s and email address) of company personnel, clients bank details (bank, sort code and account number) and DoB.   When taking calls on behalf of our clients Factotum Ltd process and retain the following details, including but not limited to: customer name, telephone number/s, email address, address and any message.   When taking card payments from both clients, and clients customers, Factotum Ltd has access to but does not document or retain any credit card information.