**Telephone Answering In A Crisis**

‘Crisis Ready or Crisis Chaos?’

Even before the Covid crisis, we understood how busy it can be in a care home and the last thing you need is the phone ringing and taking you away from the job at hand. And now with the Covid crisis, we understand the strains care homes are under with staff shortages, increased workload levels, revenue disruptions and the need to focus on that job at hand without interruptions.

Care Home Telephone Answering Services

In an industry where communication, cost management, staff levels and customer service delivery has never been so important, by partnering with Factotum you can be confident that your office or reception is able to achieve maximum performance and efficiency.

Our Care Home package means that we will manage your inbound resident enquiry and business calls in a structured and managed way that enables you to get on with all those essential daily tasks without interruption. We seamlessly answer your calls in your brand, take caller details and provide you with a detailed email for you to call back at your convenience leaving you free to get the job done!

Factotum provides outsourced telephone answering services to the Care Home, Medical and Clinical sector. Our telephone answering services gives you the flexibility and control to manage your inbound calls as you require:

  • F/T or P/T answering to manage staff levels and operational need
  • Flexi-time or overflow for when your phone is unanswered or engaged
  • Holiday cover, short term or out-of-hours service based on your needs



Care Home Call Management   (Office Hours)

£99-£199 one-off set up

(Subject to no. of lines and staff)


£49.95 per month

(8.30am-5.30pm Mon-Fri)


2p per second billing

(Only charged in times of usage)


Call Transfers if applicable

5p per minute to landline 10p per minute to mobile

Care Home Call Management   (All Hours)

£99-£199 one-off set up

(Subject to no. of lines and staff)


£69.95 per month

(Office hours + any other)


2p per second


2.5p per second

(Evenings / Weekends)


Call Transfers if applicable.

5p per minute to landline 10p per minute to mobile

Have Questions?
Call us 0333 772 0692

or Request a Call Back

Request a Call Back

Care Homes Sign Up
Terms & Conditions.
This document forms the basis of the Agreement with Factotum Ltd (the Company)

i. All monthly subscription fees are payable in advance with call handling charges payable monthly in arrears
ii. Payment will be collected monthly by Direct Debit
iii. All fees are payable within 14 days of the date of invoice
iv. The Company reserves the right to charge interest of 2% per month on invoices not paid by the due date and an administration charge of £5 per communication in pursuance of unpaid invoices.
v. The Company reserves the right to amend its published price list at any time.

Termination of Agreement

vi. Following a minimum period of 3 months, either party may terminate the agreement on ONE calendar months’ written notice.

vii. The Company reserves the right to terminate this agreement without notice if, in the opinion of the Company, the Client’s activities may adversely affect the Company or any of the Company’s clients.

viii. Unsatisfactory references may lead to the Company terminating the agreement without notice.

ix. The Company undertakes that it shall upon the termination or expiry of the Contract, provided that payment of all outstanding monies has been received from the Client, immediately deliver up to the Client all correspondence and documents belonging to the Client in its possession or under its control.

Call Taking & Message Handling

x. All messages will be held until the Client requests delivery of them unless it has been agreed that messages will be relayed upon receipt.

xi. The Client may have the messages relayed verbally or by Email or Fax or Pager or SMS transmission.

xii. Where requested, the Company will use its discretion to assess whether a message is urgent or important and relay the same via SMS to a designated mobile telephone, or via FAX or Email.

xiii. The Company will only answer incoming calls between the defined hours depending on the service levels agreed: 1. Day Time: 08:30 to 18:00 Monday to Friday (excluding bank holidays). Please let us know if you would like to reduce these hours in order to correspond with your company opening time. 2. 24/7: Lines always open Outside of these hours we are able to offer a voice-mail system. The Client can be given access to the Company voice-mail system and be responsible for retrieving their own messages unless agreed to the contrary.


xiv. Neither party shall at any time during or after the term divulge, or allow to be divulged, to any person any confidential information relating to the business or affairs of the other.

The Company’s Right to Assign

xv. This Agreement and all rights under it may be assigned or transferred by the Company but not by the Client.

Credit Search

xvi. The Company reserves the right to make a search with a credit agency, which will keep a record of that search and will share that information with other businesses. We may also make enquiries about principle directors with a credit reference agency.


xvii. The liability of the Company to the Client on account of or in respect of any loss or damage suffered by reason of fault or negligence, including a failure or delay in providing service to the Client shall be limited to £50.

Force Majeure

xviii An extension of time will be granted if an event of force majeure causes a delay. However, both parties shall be released from their respective obligations if any cause beyond the reasonable control of any party renders the performance of the Contract impossible.


xix. The Client undertakes that during the Contract and for a period of six months following its termination, it will not without the prior written consent of the Company. induce or endeavour to induce any employee of the Company to leave his/her employment and to join the employment of the Client.

xx. The Client acknowledges substantial disruption will be caused to the Company in the event of the Client breaching the provision of this clause. The client agrees to pay a sum equal to 35% of the relevant employee’s gross annual salary to the Company by way of liquidated damages immediately upon receipt of an invoice therefore.

Proper Law and Jurisdiction

xxi. The construction, performance and validity of this Contract shall in all respects be governed by the law of England.


xxii. Clicking of the ‘Accept and Submit’ button at the foot of this page forms the basis of the Agreement between Factotum Ltd (the Company) and the Client. A copy of the Terms and Conditions will be sent by email. These Terms and Conditions apply only to UK clients. Clients based in other jurisdictions should contact factotum Ltd directly on: (0044) 1638 576400.

xxiii Simply click the SEND BUTTON to enable us to create your profile. Our quality control team will then contact you with 48 hours to validate your specific personnel, pricing, service details and call handling protocols and your service will be activated in 3-5 work days.


Direct Debit

Under the Direct Debit Guarantee Scheme, we require an original instruction to your bank.

Simply click the image below to download a copy of the Direct Debit mandate then print, complete and return to Factotum Ltd, Unit 8 Swan Lane Business Park, Exning, Newmarket, Suffolk, CB8 7FN

Company Registration No: 444 57 88
VAT Registered: 798 5510 76